Privacy Policy
Last Updated: June 28, 2026
At PepEurope (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://pepeurope.eu or purchase products from our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Data Controller
PepEurope is the controller responsible for your personal data.
Website: https://pepeurope.eu
Email: info@pepeurope.eu
Business Address: Office 10812, 182-184 High Street North, East Ham,, London, United Kingdom, E6 2JA
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
When placing an order or creating an account, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Company name (where applicable)
- VAT number (if applicable)
Payment Information
Payments are processed securely through third-party payment providers.
We do not store your complete credit or debit card information on our servers.
Technical Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Cookie identifiers
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify payments
- Create and manage your account
- Respond to customer service requests
- Send order confirmations and shipping updates
- Prevent fraud and unauthorized transactions
- Improve website functionality
- Analyze website traffic
- Comply with legal obligations
- Send promotional emails where you have provided consent
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your information based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
- Protection against fraud and abuse
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Keep your shopping cart active
- Remember your preferences
- Analyze website performance
- Improve security
- Provide personalized content
You may disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.
6. Marketing Communications
If you subscribe to our newsletter, we may send:
- Product announcements
- Promotions
- Company news
- Educational content
You may unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.
7. Sharing Your Information
We never sell your personal information.
We may share your data only with trusted service providers necessary to operate our business, including:
- Payment processors
- Shipping and courier companies
- Website hosting providers
- Email service providers
- Fraud prevention services
- Analytics providers
- Professional legal and accounting advisers
All third parties are required to protect your personal information and process it in accordance with applicable data protection laws.
8. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other legally recognized transfer mechanisms
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When no longer required, personal data is securely deleted or anonymized.
10. Your GDPR Rights
If you are located within the European Economic Area, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with your local Data Protection Authority
To exercise any of these rights, please contact us.
11. Data Security
We implement appropriate technical and organizational security measures to protect your information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Destruction
These measures include:
- SSL encryption
- Secure payment processing
- Access controls
- Regular security monitoring
- Secure hosting infrastructure
While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
12. Children’s Privacy
Our website is intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a minor, we will promptly delete it.
13. Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing personal information.
14. Research Use Disclaimer
Products offered by PepEurope are supplied strictly for laboratory research purposes.
Nothing in this Privacy Policy changes or expands the intended use of our products.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Applicable laws
- Business operations
- Website functionality
- Regulatory requirements
The updated version will always display the latest revision date.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us.
PepEurope
Website: https://pepeurope.eu
Email: info@pepeurope.eu
Business Address: Office 10812, 182-184 High Street North, East Ham,, London, United Kingdom, E6 2JA